Refund policy

REFUND POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it in its original packaging. You’ll also need the proof of purchase or order confirmation.

In order to request a return please email mike_davies_art@outlook.com Once the return has been accepted we will email you with a returns address and other information on how to return your unwanted package. 

Please note that any non damaged return items are charged to the consumer (you) to return, meaning that you are liable to pay for the returns postage of a product. Unless it is decided that Mike Davies Art is at fault. 

 

DAMAGES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON RETURNS 

Certain types of items cannot be returned, like custom products (such as commissioned paintings or personalised prints).

Unfortunately, we cannot accept returns on sale items.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.